Microsoft’s Outlook email app for Windows is crashing at launch for a large number of users around the world. Office 365 business users are reporting that Outlook launches and then crashes immediately, seemingly after a recent update. “We’re investigating whether a recently deployed update could be the source of this issue,” explains Microsoft in a Twitter status update. “As a workaround, users can utilize Outlook on the web or their mobile clients.”
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Here is the OUTLOOK.EXE error:
Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef262ee
Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5ef2aa2d
Exception code: 0xc0000005
Fault offset: 0x000474b2
Faulting process id: 0x934
Faulting application start time: 0x01d65ad1884d3db4
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso98win32client.dll
Report Id: c46eaccd-bc23-4f13-9c04-d15dd3481f3c
Faulting package full name:
Faulting package-relative application ID:
Here is the work around fix:
open your command prompt (cmd.exe)
then:
cd “\Program Files\Common Files\microsoft shared\ClickToRun”
then:
officec2rclient.exe /update user updatetoversion=16.0.6366.2062
let office update run, once completed you should be good to go.
Microsoft is working on a fix.
I hope this helps everyone with this issue.
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